Privacy Policy

How we collect, use, and protect your personal information with the highest standards of care and transparency.

Last updated: August 21, 2025

Information We Collect

We collect information you provide directly to us, such as when you:

  • Contact us through our website forms
  • Submit a piano for sale
  • Request services or quotes
  • Sign up for our newsletter
  • Create an account on our platform

Types of Information

The types of information we may collect include:

  • Personal Information: Name, email address, phone number, and mailing address
  • Piano Information: Details about pianos you submit for sale or service
  • Service Requests: Information about services you request or inquiries you make
  • Website Usage: Information about how you use our website and services

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Process piano submissions and sales
  • Respond to your inquiries and requests
  • Send you important updates about our services
  • Comply with legal obligations
  • Protect against fraud and abuse

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements
  • To protect our rights and safety
  • With trusted service providers who assist us in operating our business

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Lodge a complaint with relevant authorities

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.