| Terms Of Service
Terms of Service
The terms and conditions governing your use of our services, designed to ensure a transparent and professional relationship.
Acceptance of Terms
By accessing and using the Roberts Pianos website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Description of Service
Roberts Pianos provides piano sales, restoration, tuning, and moving services. Our website allows users to:
- Browse our piano inventory
- Submit pianos for sale consideration
- Request quotes for services
- Contact us for information
- Schedule appointments
User Responsibilities
As a user of our services, you agree to:
- Provide accurate and truthful information
- Not use our services for any unlawful purpose
- Not attempt to gain unauthorized access to our systems
- Respect the intellectual property rights of others
- Not interfere with the proper functioning of our website
Piano Submission Terms
When submitting a piano for sale consideration, you agree to:
- Provide accurate and complete information about the piano
- Own or have legal authority to sell the piano
- Allow us to inspect the piano if requested
- Understand that submission does not guarantee acceptance
- Provide clear, accurate photographs of the piano
Service Terms
Our services are subject to the following terms:
- All services are provided "as is" without warranties
- We reserve the right to refuse service to anyone
- Service availability may vary by location
- Pricing is subject to change without notice
- Appointments are required for most services
- No guarantee outside of greater Houston
Payment Terms
Payment terms for our services:
- Payment is due upon completion of services
- We accept cash, check, and major credit cards
- Deposits may be required for certain services
- Prices are subject to change without notice
- Sales tax will be added where applicable
Refund Policy
If you request a refund for a purchase, you will receive 70% of the deposit you have made. Refunds will be processed 90 days after the payment to ensure that all funds have cleared. This policy applies to all purchases and is designed to provide clarity and legal protection for both parties.
- Refund requests must be submitted in writing
- Refund amount is 70% of the deposit made
- Refunds are processed 90 days after payment to ensure funds have cleared
Structural condition and as-is sale (pianos)
The following applies to purchases of pianos from Roberts Pianos and forms part of your agreement when you buy an instrument from us, together with any separate written terms provided at the time of sale.
Structural condition disclaimer
This piano is a mechanical instrument and may contain wear, aging, or structural weaknesses not immediately visible, including but not limited to legs, casters, and supporting components.
The piano is sold in its current condition, “as-is,” with all faults. The Seller makes no guarantees or warranties regarding the structural integrity or future performance of the instrument.
The Buyer acknowledges that they have inspected the piano or have had the opportunity to do so and accepts full responsibility for the piano after transfer of possession, including any risks related to structural failure, movement, placement, or use.
Important for your specific risk: The Seller is not responsible for any injury, loss, or property damage resulting from structural failure of the piano (including but not limited to leg or caster failure) occurring after transfer of possession, unless caused by the Seller’s gross negligence or intentional misconduct.
Limitation of Liability
Roberts Pianos shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.
Without limiting the foregoing, purchases of pianos are subject to the structural condition and as-is sale terms in the section Structural condition and as-is sale (pianos) above.
Intellectual Property
The content on this website, including text, graphics, images, and software, is the property of Roberts Pianos and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.
Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.
Termination
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Governing Law
These Terms shall be interpreted and governed by the laws of the State of Texas, without regard to its conflict of law provisions.
Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: info@robertspianoshouston.com
Phone: (832) 930-0469
Address: 1702 Laverne St Houston TX 77080